Welcome to our FAQ section, we hope you will find the answer to your questions here. If you don't, please contact the office on (01258) 450200 and they will be happy to help!
If we are out of stock of any of these products then it won’t be long before we are restocked so the item is marked as ‘Pre Order’. Here, you can add them to your order, (you will be notified of any pre order lines at checkout), and they will be kept on back order for you. You will be contacted for delivery when they return into stock.
Seasonal lines, (ie Christmas, Easter etc), are all ‘Pre Order’. We do not keep stock of these lines and only order it with the manufacturer when your order has been placed with us. You can add these items to an order and set a future delivery date when you would like to receive them. We will then be in touch should there be any issues ordering / receiving the stock.
All season lines have order by deadlines, which can be found in the relevant brochures. These are set in order for us to have enough time to order with the manufacturer, them to fit us into their production schedule, (which is often full the closer to the seasonal event you get), receive the goods and send out to you in time for you to sell them. Help us to help you.
If you are an existing Sarunds customer but need an online log in you can easily create one following the steps in the next FAQ question. If you are not a Sarunds customer but want to be, please contact the office who will be happy to help you and get you set up.
If you wish to pay via another method, please call the office to place your order.
If you have a credit account with us already, you can of course pay on account rather than having to pay upfront for the order.
Once you have entered your email address you will receive a verification email and a link to set up a password, and that's it. The system will then link your account to the website automatically and you can view your account information online and place orders.
If you already have a log in but can't remember the email address used then the office can tell you what is was, however if you need your password reset please note that we do not keep passwords on the system for security reasons. You will have to use the 'Forgot Password?' link on the log in screen.